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Charlotte Douglas Airport has a Global Entry Enrollment Center located in the baggage claim area of the main terminal. This center allows travelers to complete their Global Entry application, interview, and enrollment process in one location. The Global Entry program is a great option for frequent international travelers who want to save time and hassle at customs and immigration. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application.
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This guide provides an overview of the airport's services, amenities, and transportation options. Whether you're a seasoned traveler or embarking on your first air journey, our guide to navigating airports will help you traverse CLT and other global airports with ease. When it was completed, Piedmont, Eastern, and Delta moved in and the old center pier was demolished. The new concourse had separate departure lounges, restrooms and an enlarged baggage claim area.
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CLT Airport has a total of six concourses, labeled A through E, as well as a main terminal building. Concourses A, B, and C are located on the north side of the airport, while Concourses D and E are located on the south side. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters.
CLT Airport Lounges
The original passenger terminal still exists and is used for offices and training rooms by various aviation-related organizations. The airport has made a significant effort to incorporate local art and culture into its design, with exhibits and installations throughout the terminals. Visitors can also enjoy live music performances in various locations around the airport. Concourse A serves American Airlines and its regional partners, while Concourse B serves Delta Air Lines and its partners. Concourses D and E are used by various airlines, including American, Delta, and JetBlue.
Parking at CLT Airport is spread across 3 convenient options based on duration of stay and proximity to the terminals. From Billy Graham Parkway, take the Airport Exit and head around the airport to the stoplight at Old Dowd Road. Turn right on Old Dowd Road and left at the stoplight there (you're still on Old Dowd).
Facilities
If you need assistance with your luggage, airport personnel are available to help. Additionally, there are luggage porters available for hire who can assist with carrying your luggage to your vehicle or rental car. CLT Airport has baggage claim areas located on the lower level of the terminal.
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It is one of the few airports in the country with a public overlook area, where visitors are encouraged to watch planes take off, land, and taxi on CLT's four busy runways. Another way to stay informed is through the use of airline mobile phone apps. Most airlines have their own app that allows passengers to check their flight status, receive alerts about departure delays, cancelations, or gate changes, and even check-in for their flight.
What are the busiest times at Charlotte Airport?
Yes, CLT has over a dozen airline lounges in the concourses operated by American Airlines (Admirals Club), British Airways, Lufthansa, and USO. Lounges are available to first class, business class flyers, elite frequent flyers, and members who pay an applicable fee. American operates about 90% of flights at Charlotte Douglas, with CLT serving as a connecting hub in the airline’s route network.
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United's flights continued to use the east pier, with an enclosed holding room added for waiting passengers. For those who prefer to rent a car, there are several car rental companies available at the airport. The rental car facilities are located on the lower level of the terminal, near the baggage claim area. This new facility had eight dedicated gates for Eastern, each with its own departure lounge, snack bar and separate baggage claim space. Valet parking is also available directly outside the terminal for $32 per day.
There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. There are 3 daily parking lots — east, west, and north — located a little further from the terminal. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. Its location as an American Airlines hub makes it one of the busiest airports in the country with extensive connections. The terminal map and guide outlines the key offerings at CLT Airport to help passengers navigate their travels through the airport smoothly and comfortably.
The airline also announced they will be expanding service to Orlando, increasing their flights from three times a week to five times a week (Monday, Thursday, Friday, Saturday, and Sunday). Airline lounges are available in every concourse for eligible first and business class passengers. Some examples are the American Airlines Admirals Club and British Airways Galleries Lounge. The overlook is located at the airport's northwest corner, just south of I-85 and east of I-485. There is a gravel parking lot with approximately 50 to 60 spaces, and parking is complimentary.
The Charlotte airport smoking area[56] is easily accessible from inside and outside the terminal using the elevators or stairs near Door 1A or Door 1B. The terminal had two floors; passenger operations were confined to the ground floor. Ticketing and baggage claim were on each side of an open space that bisected the building north to south, and a mezzanine restaurant and airline offices overlooked this open space. The OAG for April 1957 shows 57 weekday departures on Eastern, 7 Piedmont, 6 Capital, 4 Delta and 2 Southern.
Passengers are advised to arrive at the airport at least two hours before their scheduled departure time to allow for sufficient time to navigate security and check-in procedures. The airport has 4 main terminals (A, B, C, D) and 5 concourses (A, B, C, D, E) covering 5,558 acres. Terminals A and D serve only American Airlines, while B and C serve other domestic and international airlines.
According to the plan, the airport will continue rolling out renovations to the terminals and surrounding airfield until 2035, so expect to see some construction. However, there are several luggage storage options available near the airport. Some nearby hotels offer luggage storage for a fee, and there are also luggage storage facilities located in the city. If you need to store your luggage for an extended period of time, it is recommended that you research and book a storage option in advance. Do you know your specific departure or arrival terminal at Charlotte Airport? Select it from the list of terminal maps below, and use the interactive map to find all available amenities, and even navigate to them, or to another terminal if you're connecting at the airport.
The busiest times at CLT are early mornings 5am-8am and late afternoons 3pm-6pm, especially on Sundays, Fridays, and Mondays when many travelers are arriving or departing. Passengers should plan to arrive 2 hours before domestic flights and 3 hours for international during peak periods. For those who prefer public transportation, the Charlotte Area Transit System (CATS) provides bus service to and from the airport. These shuttles provide transportation to and from the airport and nearby hotels. The pickup areas for the shuttle service are located on the curbside of the baggage claim level. Shared ride services, such as Uber and Lyft, are also available at the airport.
For frequent airport travelers, discounted parking passes may be purchased from the airport authority. Rental car facilities are located just 1 mile from the terminals via a free shuttle. Some of the top airlines with the most daily flights at Charlotte Douglas include American Airlines, Delta Air Lines, and Southwest Airlines. American Airlines, which uses Charlotte Douglas as a major hub, operates over 700 daily flights from the airport, making it the largest carrier at the airport. Delta Air Lines and Southwest Airlines also operate a significant number of daily flights from the airport.
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